Refund policy

Return Policy

How to Start a Return

You can submit a return request through your account at your personal account. Return requests must be submitted within 30 days of receiving your order.
When submitting your return request, please select the specific reason for your return. Our team will contact you to confirm the details.

For any additional questions, you can contact us at one.kisimi@gmail.com.

Returns for Items in Original Condition (Not Defective)

To be eligible for a return, the item must meet the following criteria:

1. There must be no signs that the branded packaging has been opened.

2. The item must be unused and in new condition.

Once your return request is submitted, our team will contact you to confirm the details and request photos of the item. We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Refund Calculation

If your return meets the criteria above, it will be approved and refunded according to the following formula:

• Item price — refundable

• Shipping cost — non-refundable

• Return shipping cost — deducted from your refund

Example:

Item	Amount
Hair clip	$25
Shipping	$8
Total paid	$33

Return calculation:

• Shipping ($8) — not refunded

• Item price ($25) minus return shipping cost ($8)

• Total refund: $17

Damaged or Defective Items

If your item arrives damaged due to shipping, you are eligible for a 100% refund.

Photos are required. If your item arrives crushed or damaged in transit, please take photos of the damaged packaging and item. Without photo evidence, we are unable to process a 100% refund.

Important: Before You Open the Packaging

If you’re not sure whether you’d like to keep the item, please do not open the branded packaging after receiving it. Once the branded packaging has been opened, the item is automatically no longer eligible for return.

Unfortunately, we cannot accept returns on sale items or gift cards.

Refund Timing and Method

Once your returned item is received and inspected, we will notify you that we have received it and whether the refund was approved.

If approved, your refund will be issued to your original payment method within 5–10 business days. Depending on your bank or credit card company, it may take an additional 3–5 business days for the refund to appear on your statement.

We are unable to issue refunds to a different payment method or account than the one used for the original purchase.

If more than 15 business days have passed since we approved your return and you haven’t received your refund, please contact us at one.kisimi@gmail.com.